Privacy Policy
Last Updated: September 26, 2025
About Trackable
Trackable is a complete Remote Workforce Management Solution designed to maximize efficiency, productivity, and profitability within your organization. With its clean and intuitive interface, powerful analytics dashboard, and customizable features, Trackable helps you seamlessly manage your workforce from anywhere.
Key Features:
1. Introduction
This Privacy Policy describes how Trackable ("we," "our," or "us") collects, uses, and protects your personal information when you use our mobile application ("the App"). By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- • Account Information: Username, first name, last name, user ID
- • Authentication Data: Login credentials, access tokens, and refresh tokens
- • Profile Information: User type, department, role, and profile image
- • Contact Information: Any contact details you provide
2.2 Location Information
- • Real-time Location: GPS coordinates for tracking purposes
- • Background Location: Continuous location tracking when the app is running in the background
- • Location History: Previous location data for journey and workflow tracking
- • Address Information: Location addresses for component data and workflow purposes
2.3 Device Information
- • Device Identifiers: Unique device IDs, device model, and operating system version
- • Battery Information: Battery status for optimizing background services
- • Network Information: Connectivity status and network type
- • App Usage Data: Features used, session duration, and interaction patterns
2.4 File and Media Data
- • Photos and Images: Pictures captured or selected through the app
- • Videos: Video files uploaded or recorded within the app
- • Documents: Files uploaded for workflow purposes
- • Digital Signatures: Signature data captured within the app
- • File Metadata: File names, sizes, types, and timestamps
2.5 Workflow and Component Data
- • Workflow Information: Workflow IDs, stages, and transitions
- • Component Data: Text inputs, feedback, and form submissions
- • Timestamps: Creation and modification dates for all data
- • Sync Status: Information about data synchronization with servers
3. How We Use Your Information
3.1 Primary Purposes
- • Service Delivery: Provide core app functionality and features
- • Location Tracking: Track field activities and journey management
- • Data Synchronization: Sync your data across devices and with servers
- • Workflow Management: Manage and track workflow processes
- • User Authentication: Verify your identity and secure your account
3.2 Secondary Purposes
- • App Improvement: Analyze usage patterns to enhance user experience
- • Technical Support: Diagnose and resolve technical issues
- • Security: Detect and prevent fraudulent activities
- • Notifications: Send relevant updates and alerts about your activities
4. Data Sharing and Disclosure
4.1 We Share Information With:
- • Authorized Personnel: Team members and supervisors within your organization
- • Service Providers: Third-party services that help us operate the app
- • Legal Authorities: When required by law or to protect our rights
4.2 We Do Not:
- • Sell your personal information to third parties
- • Share your location data with unauthorized parties
- • Use your data for advertising purposes
- • Share your files or documents outside your organization without permission
5. Third-Party Services
The App integrates with the following third-party services:
5.1 Google Services
- • Google Maps: For location services and mapping functionality
- • Firebase: For push notifications and messaging
- • Google Play Services: For app functionality and updates
5.2 Other Services
- • API Servers: For data synchronization and backend services
- • Cloud Storage: For file uploads and data backup
6. Data Storage and Security
6.1 Local Storage
- • Data is stored locally on your device using encrypted databases
- • Local files are protected by device-level security measures
- • Temporary files are automatically cleaned up
6.2 Server Storage
- • Data transmitted to servers is encrypted in transit
- • Server data is protected by industry-standard security measures
- • Access to server data is restricted to authorized personnel only
6.3 Security Measures
- • Encryption: All sensitive data is encrypted both in transit and at rest
- • Access Controls: Strict access controls and authentication mechanisms
- • Regular Updates: Security patches and updates are applied regularly
- • Monitoring: Continuous monitoring for security threats and vulnerabilities
7. Data Retention
- • Active User Data: Retained while your account is active
- • Location History: Retained for business purposes as required by your organization
- • File Data: Retained according to your organization's data retention policies
- • Logs and Analytics: Retained for up to 2 years for security and improvement purposes
- • Deleted Data: Permanently removed from our systems within 30 days of deletion
8. Your Rights and Choices
8.1 You Have the Right To:
- • Access: Request a copy of your personal information
- • Update: Correct or update your personal information
- • Delete: Request deletion of your personal information
- • Restrict: Limit how we use your personal information
- • Export: Receive your data in a portable format
8.2 Location Settings:
- • You can disable location services through your device settings
- • Background location can be controlled through app permissions
- • Note: Disabling location services may affect core app functionality
8.3 Notification Settings:
- • Push notifications can be disabled through app settings
- • Critical security notifications may still be sent
- • Email notifications can be managed through your account settings
9. Children's Privacy
The App is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- • Posting the new Privacy Policy in the app
- • Sending you a notification
- • Updating the "Last Updated" date at the top of this policy
Your continued use of the App after such modifications will constitute your acknowledgment of the modified Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Company: Ceylon Business Appliances (Pvt) Ltd
Address: 193 Hill St, Dehiwala-Mount Lavinia 10350
Phone: +94117845200
13. Legal Compliance
This Privacy Policy complies with:
- • General Data Protection Regulation (GDPR)
- • California Consumer Privacy Act (CCPA)
- • Google Play Store Developer Policy
- • Apple App Store Review Guidelines
- • Local data protection laws where applicable
14. Consent
By using the Trackable app, you consent to:
- • The collection and use of your information as described in this Privacy Policy
- • The processing of your location data for app functionality
- • The storage and synchronization of your data as necessary for the service
- • The use of cookies and similar technologies for app operation
This Privacy Policy is effective as of the date listed above and applies to all users of the Trackable mobile application.